Floor Supervisor

About the job

As a casino Floor Supervisor at Harbor Hotel & Casino Curaçao, you have a helicopter view over all casino floor operations and ensure everything runs smoothly throughout your shift. You closely coordinate the main supporting departments on the floor — housekeeping, the bar, and the Players Club — to maintain a clean, safe, welcoming, and well-serviced gaming environment at all times.

Acting as the main point of contact on the floor, you resolve guest and operational issues while providing strong leadership and oversight. Your coordination and leadership directly impact guest satisfaction, operational flow, and the overall quality of the casino experience.

The position

• Maintain overall oversight of casino floor operations

• Supervise and support floor staff during the shift

• Monitor staffing levels and attendance (AO)

• Coordinate with housekeeping, bar, and Players Club teams

• Act as the main contact for guests and floor-related issues

• Ensure service quality, cleanliness, and safety standards

• Handle incidents and guest complaints professionally

• Report staffing and operational performance to management

About you

• Completed MBO education, preferably in Hospitality, Business, or a related field

• Minimum 2–3 years of experience in a supervisory role, casino background is an advantage

• Strong leadership and coordination skills on a busy floor

• Guest-focused, detail-oriented, and calm under pressure

• Confident decision-maker and problem solver

• Comfortable enforcing procedures and standards

• Flexible to work shifts, including nights, weekends, and holidays

• Strong communication skills and a team player

• Fluent in English, Spanish and Papiamentu; Dutch is a plus

Harbor Hotel & Casino Curaçao sits along the historic harbor of Willemstad, a UNESCO World Heritage area shaped by people, movement, and connection for centuries. While the harbor tells many stories, the one we care about most is the one being written every day by our team.

From day one, Harbor Hotel & Casino was built to be a place where guests feel welcome — and where the people working here feel seen, supported, and proud of what they do. Our hotel reflects the rhythm of the harbor itself: dynamic, diverse, and rooted in community.

We believe great hospitality starts behind the scenes. Our team is made up of people from different backgrounds, roles, and experiences, all working together with a shared goal: creating genuine, warm experiences for our guests and for each other.

Why work with us

• An attractive salary

• You’re part of a team, not just a role

• A workplace with character

• Personal and professional growth opportunities

• Pride in what we do