Front Desk Agent

About the job

As a Front Desk Agent at Harbor Hotel & Casino Curaçao, you are the first and last impression for our guests and play a central role in shaping their overall experience. You work closely with housekeeping, security, food & beverage and management to ensure every arrival, stay and departure runs smoothly. In this fast-paced and people-focused role, you create a welcoming atmosphere, solve challenges with confidence and care, and help guests feel at home in the heart of Willemstad.

Your daily impact is felt directly by our guests, as you turn moments of service into memorable experiences and contribute to the warm, authentic hospitality that defines our hotel.

The position

• Manage reservations and handle check-in and check-out in a friendly and professional manner

• Welcome guests, assign rooms, and provide information about the hotel, restaurant, casino, and local area

• Support guests with transportation, activities, and special requests

• Handle guest questions and resolve complaints in a service-oriented way

• Verify payments and complete shift and closing procedures according to hotel standards

• Work closely with other departments to ensure a smooth guest experience

• Follow safety and emergency procedures

• Maintain a professional appearance, a clean front desk, and strict confidentiality

• Show initiative, anticipate guest needs, and support daily operations as needed

About you

• Friendly, service-minded, and guest-focused professional

• Experience in a front office role or related hospitality environment preferred

• Experience with hotel reservation systems or Property Management Systems (PMS) is preferred

• Able to remain calm and professional in a fast-paced environment

• Strong communication and teamwork skills

• Flexible and able to work extended hours in support of business needs

• Fluent in English and Dutch; Spanish and Papiamentu are a plus

Harbor Hotel & Casino Curaçao sits along the historic harbor of Willemstad, a UNESCO World Heritage area shaped by people, movement, and connection for centuries. While the harbor tells many stories, the one we care about most is the one being written every day by our team.

From day one, Harbor Hotel & Casino was built to be a place where guests feel welcome — and where the people working here feel seen, supported, and proud of what they do. Our hotel reflects the rhythm of the harbor itself: dynamic, diverse, and rooted in community.

We believe great hospitality starts behind the scenes. Our team is made up of people from different backgrounds, roles, and experiences, all working together with a shared goal: creating genuine, warm experiences for our guests and for each other.

Why work with us

• An attractive salary

• You’re part of a team, not just a role

• A workplace with character

• Personal and professional growth opportunities

• Pride in what we do