Front Desk Supervisor

About the job

Are you someone who notices every detail, makes every guest feel at home, and thrives in a fast-paced environment? As a Front Office Supervisor at Harbor Hotel & Casino Curaçao, you take charge of daily front office operations and help deliver exceptional guest experiences. You lead the front desk team on the floor and work closely with housekeeping, security, food & beverage, and management to ensure smooth operations. By coaching your team and setting the service standard, you play a key role in creating a welcoming, professional, and memorable stay for our guests.

The position

• Lead and support the front desk team during daily operations

• Oversee reservations, check-ins, and check-outs

• Act as the main contact on shift for guest and operational issues

• Coordinate with housekeeping, security, food & beverage, and management

• Coach and support Front Desk Agents

• Ensure service quality and operational standards

• Keep operations running smoothly during busy shifts

• Contribute to a positive team culture and guest satisfaction

About you

• Natural leader with a hands-on and service-driven attitude

• Minimum 1–2 years of experience in a front office or desk, reservations, or a similar hospitality role.

• Experience with hotel reservation systems or Property Management Systems (PMS) is preferred

• Confident in supporting, coaching, and motivating a team

• Strong communication and problem-solving skills

• Guest-focused with a strong eye for detail and quality

• Comfortable working with hotel systems and basic reporting

• Flexible and able to work extended hours, including evenings, weekends, and holidays

• Fluent in English and Dutch; Spanish and Papiamentu are a plus

Harbor Hotel & Casino Curaçao sits along the historic harbor of Willemstad, a UNESCO World Heritage area shaped by people, movement, and connection for centuries. While the harbor tells many stories, the one we care about most is the one being written every day by our team.

From day one, Harbor Hotel & Casino was built to be a place where guests feel welcome — and where the people working here feel seen, supported, and proud of what they do. Our hotel reflects the rhythm of the harbor itself: dynamic, diverse, and rooted in community.

We believe great hospitality starts behind the scenes. Our team is made up of people from different backgrounds, roles, and experiences, all working together with a shared goal: creating genuine, warm experiences for our guests and for each other.

Why work with us

• An attractive salary

• You’re part of a team, not just a role

• A workplace with character

• Personal and professional growth opportunities

• Pride in what we do